Sales & Reservations Associate

Dwellers Delight Living Ltd is now offering an internship programme for hospitality students. This is an opportunity to join our rapidly expanding team as a ‘Sales and Reservations Agent’.

We are a fast-growing company and offer the successful candidate multiple avenues for growth in a dynamic environment.
Why work with us?
We offer a good work-life balance.
We make decisions quickly.
Open lines of communication
Greatly encourage employees to bring their own ideas and adapt to the new way of working.

Your Responsibilities:

• Covert leads into opportunities
• Understanding of global mobility program
• Understanding Corporate & Relocation Market
• Create and manage sales funnel and deal flow management.
• Address day-to-day traveller and guest inquiries received by the guest services team as the main point of contact for the business traveller.
• Handle client accommodation requests efficiently. Coordinate with serviced apartment properties and relevant stakeholders to meet guest requests promptly and to high standards.
• Manage any changes to stays – such as cancellations and extensions. Follow operational protocols to complete administrative tasks accurately and efficiently.
• Address and resolve any issues or complaints raised by guests to ensure satisfaction. Undertake any additional tasks as required by the management team.
• Ability to suggest process improvements and implement best practice.

Desirable Skills, Qualities, and Experience:
At least six months of prior experience in a sales or partnerships position.
Strong business acumen.
Outstanding communication capabilities.
Self-driven with a focus on achieving results.
Thorough attention to detail.
Proficient problem-solving skills.
Task prioritisation and adjusting approach as needed.

Guest services experience: 1 year (preferred).
Hospitality experience: 1 year (preferred).

Requirements:

Valid work visa for the UK.
Excellent communication skills.
Valid UK Driving Licence preferable.
The successful candidate must pass a background verification.